Parcelforce’s standard protocol after an initial attempted delivery is to automatically attempt redelivery on the next working day, if they have not left your item at your local Post Office or with a neighbour. You can arrange an alternative redelivery or pick up by going to our redelivery page.
If the driver has called to deliver your parcel but was unable to get anyone at the address to verify the delivery, they will have left a card detailing what they have done with it and the next steps you will need to take.
This is likely to be either taking it to a local Post Office to be held securely for you to pick up (the card will give the details of the Post Office and our website tracking will be updated when our driver has handed over your parcel and it is available for you to pick up) or taking it back to our depot.