Visits, tours & vouchers
- Do we allow children to the winery?
- Do we allow dogs around the vineyard?
- What is a concession?
- Can I use my voucher online as well as in the winery shop?
- Do I have to book a tour to visit the vineyard?
- Is there accommodation at the chapel down vineyard?
Product information, care and tips
Online Accounts
Returns & Refunds
Orders
- How can I track my order?
- The product I am looking for is not online, does this mean it is out of stock?
- I made a mistake on my order. Can I make an amendment?
- How long will my order take to reach me?
- I'm ordering a gift, why when I review my order before finalising checkout is my name on the shipping address instead of the gift receiver's?
Personalised Products
- Can I return my order as it is no longer required?
- Can I cancel my order?
- My order has been cancelled. Why?
- I am trying to add a word/message, but it won’t let me, why?
- Can I collect from Chapel Down in Tenterden?
- Can you add a logo/image to this product?